Designation of the seller:


7, chemin Lapagesse

64130 VIODOS

RCS of PAU 046 580031 00022


These General Terms and Conditions of Sale (version as of April 1, 2018) are intended to define the terms and conditions of distance selling between OROCBAT and the Internet user.

The "Internet user" refers to any natural person visiting or making a purchase via the site with the address Any order implies the Internet user's acceptance of these General Terms and Conditions of Sale, it being specified that the parties agree that their relations will be governed exclusively by them, constituting the "Contract". These General Terms and Conditions of Sale are to the exclusion of any other conditions or contract, and in particular those applicable to sales in points of sale or otherwise.

No contract can exist between the Internet user and OROCBAT with regard to the products until OROCBAT has expressly accepted the Internet user's order by sending an order confirmation by email. Any order duly validated on the OROCBAT website implies full and unreserved acceptance of these general terms and conditions of sale.

The Internet user declares that he/she has the capacity to conclude this Agreement, i.e. to have reached the age of legal majority and not to be under guardianship or tutelage.

The Internet user also declares that he/she does not purchase OROCBAT products and articles with a view to reselling them. OROCBAT reserves the right to adapt or modify, for legitimate reasons, at any time, these General Terms and Conditions of Sale. In case of modification, the General Terms and Conditions of Sale in force on the day of the order will be applied to each order



The products offered for sale on this website are only available for delivery in France (metropolitan France and overseas departments and territories) and to the EEC.

OROCBAT reserves the right to remove, at any time, any product from this site and/or to replace or modify any content or information on this site.

OROCBAT also reserves the right to refuse or cancel an order in the event of exceptional circumstances and in particular in the event of an anomaly in the order, in payment, in a refusal by the bank or in a delivery outside the EEC.

The Internet user can receive promotional offers from OROCBAT if he/she subscribes to the "newsletter" newsletter. If he no longer wishes to receive an offer, he can unsubscribe by mail upon receipt of a newsletter to OROCBAT - 7, chemin Lapagesse - 64130 VIODOS.


Product offers are subject to availability, it being understood that OROCBAT will make every effort to update its stocks and remove from the site any product that appears in its stock condition as no longer available.

In this respect, in case of delivery difficulties or if the product is no longer in stock, OROCBAT will inform the customer by email within 3 days following the validation of the order and will then refund the amount paid for the product within the same period.




1. Identification of the Internet user:

When placing his first order, the Internet user must complete a form, containing the following information: address, surname, first name, full delivery and invoicing address(es), e-mail address and telephone number as well as a personal password.

This information will allow him, during subsequent orders, not to have to fill in the forms again before placing the order.

The order can only be recorded on the site if the Internet user has completed all the mandatory fields of the registration form. OROCBAT cannot be held responsible for any difficulties caused by the inaccuracy of the information provided by the Internet user.

The Internet user retains the possibility of refusing Cookies by configuring his Internet browser, he then loses the possibility of personalizing the service provided to him by OROCBAT via his site.


2. Order online:

Any order implies acceptance of the prices and description of the products available for sale. All photos and product descriptions are only indicative and, in the event of an error, OROCBAT cannot under any circumstances be held responsible. When the user clicks on the "Validate" button at the end of the ordering process, he/she declares that he/she accepts the order and all the present general terms and conditions of sale. As soon as the order is received, OROCBAT confirms to the customer his order and its amount by e-mail to the address provided by the customer. It is expressly stipulated that the sales contract is only formed as from the confirmation of the order by OROCBAT. The data recorded by OROCBAT constitute proof of all transactions carried out by OROCBAT and its customers via the website accessible via the address


3. Online order tracking:

The summary of the Internet user's order is available directly in the "My Account" section.

At any time, by connecting to the site, under "My account", the Internet user can obtain information on the follow-up of his order.


4. Product prices:

The products are supplied at the prices in force appearing on the site when the order is registered by OROCBAT.

Prices are expressed in euros (including VAT) and do not include delivery/transport costs, which are invoiced in addition. Orders are payable in euros only, by credit card, paypal account or bank check which must be sent before shipping the order.

In accordance with applicable rules and regulations, all purchases made through the website are subject to Value Added Tax (VAT).

OROCBAT reserves the right to modify its prices at any time and without notice. The products remain the property of OROCBAT until the full amount of the order has been received.


5. Contribution to the shipping and processing costs:

The flat-rate contribution to processing and shipping costs varies according to the amount or weight of the order and the delivery area (France, DOM TOM and EEC). These fees are calculated according to the price list indicated in "Delivery" and indicated on the electronic order form. Shipments are made by colissimo national or EEC tracking. For delivery to a country not supported, please contact us at


6. Delivery and deadlines:

Orders are processed within a maximum of 72 hours. After delivery, an email confirming the shipment is sent to the email address indicated by the user and is delivered according to Colissimo's conditions (i.e. in 48/72 hours for a shipment in metropolitan France). Delivery times vary according to the delivery area, excluding routing incidents and product availability. OROCBAT is not responsible for the delivery times indicated by the Post Office and these indications are given as an indication and have no contractual value.


7. Payment method and security:

The Internet user has the choice of paying for his purchases either by online payment by credit card (credit card, Visa and Mastercard) or by Paypal. Online payment is secure. At the time of payment, you are automatically redirected to the secure server of CREDIT AGRICOLE or PAYPAL which uses the SSL (Secure Socket Layer) protocol. Your credit card details are encrypted, guaranteeing the confidentiality of the exchanges. For payment by bank check, the check must be made out to OROCBAT and must be issued by a bank domiciled in France. As soon as we receive and cash the cheque, we will honour your order.




The customer is informed and acknowledges and accepts that OROCBAT distributes on its website foodstuffs with an optimal use-by-date (DLUO), and perishable foodstuffs with a consumption-by-date (DLC).
Therefore, with regard to perishable foodstuffs ordered on the website in accordance with the provisions of Article L. 121-17 of the Consumer Code, and subject to the assumptions referred to in Article L. 121-21-8.4° of the said Code, the Customer does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code.


Excluding food products, you have a right of withdrawal of 14 days after receipt of the package to return it to us at your expense, in its original packaging, and obtain a refund or exchange. During this period, the guarantee of return of the package is total for non-food products: no justification will be requested, except for the return costs, which alone will be at your expense.

No returns or replacements will be accepted for open or opened products. However, if the product once opened presents a clear qualitative anomaly, the warranty would apply to this item (in any case, the product must not be opened and returned to us as soon as possible with its original cap). If the product is returned for a reason for which OROCBAT is responsible, we will be responsible for the return costs.

Returns are made by post to the following address, specifying your surname, first name, address, date and order number as well as your customer number:


7, chemin Lapagesse

64130 VIODOS


In the case of payment by credit card, your account will automatically be re-credited within a maximum of 15 days after receipt of the package. In the case of payment by check, a refund check will be sent to you by post within 15 days after receipt of the package.




All items are subject to a contractual warranty, which does not preclude the legal warranty provided by articles 1641 et seq. of the Civil Code. The user benefits for the articles from a guarantee allowing him to return the defective delivered articles in accordance with articles L 211-4 and following of the Consumer Code.




We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, we cannot be held liable for any fortuitous event, force majeure, unforeseeable and insurmountable event of a third party to the contract or non-compliance of the product with foreign legislation in the event of delivery to a country other than France. Similarly, we cannot be held liable for any inconvenience inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.



These conditions apply throughout the duration of the online availability of the services offered by OROCBAT.



These conditions are subject to French law.

In the event of a dispute on the substance or form, OROCBAT is at your disposal to resolve as best and as amicably as possible any dispute that may arise. Otherwise, the disputes will be submitted to the jurisdiction of the Commercial Court of PAU (64), which is expressly accepted by the buyer. In the event that the customer is not a French resident, disputes relating to the commercial relationship with OROCBAT shall be subject to the exclusive jurisdiction of the French courts.

The language of this contract is the French language.




If you wish to contact us, our customer service is at your disposal, for information on our offers, to place an order, to follow the execution of an order, to exercise its right of retraction or to activate the guarantee, at 05 59 28 46 20 (cost of a local call for anyone calling from metropolitan France), by email at or by using our Contact form.



See paragraph "INTELECTUAL PROPERTY" of the Legal Notice.




We collect your personal information for the management of your orders and the follow-up of our commercial relations. Under no circumstances are they passed on to third parties.

In accordance with the Data Protection Act of 6 January 1978 amended in 2004, you have the right to access, delete, rectify and oppose any personal data concerning you. All you have to do is write to us online at or by mail at OROCBAT - 7, chemin Lapagesse - 64130 VIODOS, indicating your name, first name, e-mail address, address and if possible your customer reference.

Learn more about our data privacy policy.