Shipments and returns
Shipping your package
We deliver in France, in the DOM TOM and in the EEC. For any other country, please contact us by phone or email so that we can calculate the shipping costs specific to that country.
Our packages are shipped via Colissimo with tracking and delivered without signature. The delivery times are those of Colissimo (in general, 2 to 3 working days in France and in the major cities of the EEC). You choose the place of delivery for France: your home against or without signature, as a post office pickup point or as a Pickup relay point. For all other destinations, delivery is only made at home against signature (choice only for DOM TOM: without signature).
Our packages are prepared and shipped as soon as we receive your payment, and this, within a maximum of 72 hours. As soon as it is shipped, an email informs you and indicates the parcel number to track its delivery.
Shipping costs include packaging, handling and postage. From the moment you leave our company, the package becomes your property and the transport under your responsibility. We take particular care in packaging and protecting fragile products.
The postage rate for the package is calculated according to the place of delivery. For all deliveries in Metropolitan France we have opted for an amount based on the price of the order. And, so as not to penalize you, the higher the amount, the lower the shipping costs!
For deliveries in the French overseas departments and territories in the EEC, the rate the postage rate of the package is calculated according to the place of delivery and its weight.
You will find below the rates in effect on January 1, 2019:
Metropolitan France rates at home without signature:
Amount of the order | Price including VAT |
From 0 to 60 € | 8,4 € |
From 61 to 120 € | 6 € |
From 121 to 180 € | 3,6 € |
More than 180 € | offered |
Metropolitan France rates at home with signature:
Amount of the order | Price including VAT |
From 0 to 60 € | 9,6 € |
From 61 to 120 € | 7,2 € |
From 121 to 180 € | 4,8 € |
More than 180 € | offered |
Metropolitan France rates in Pickup or Post Relay:
Amount of the order | Price including VAT |
From 0 to 60 € | 7,2 € |
From 61 to 120 € | 4,8 € |
From 121 to 180 € | 2,4 € |
More than 180 € | offered |
EEC Zone 1 rates: Germany, Belgium, Netherlands, Luxembourg
Weight of parcel | Price including VAT |
From 0 to 500 g | 9,9 € |
From 501 g to 1 kg | 12 € |
From 1 to 2 kg | 12,9€ |
From 2 to 3 kg | 13,8 € |
From 3 to 4 kg | 14,7 € |
From 4 to 5 kg | 15,6 € |
From 5 to 6 kg | 16,5 € |
From 6 to 7 kg | 17,3 € |
From 7 to 8 kg | 18,2 € |
From 8 to 9 kg | 19,1 € |
From 9 to 10 kg | 19,9 € |
From 10 to 15 kg | 24,9 € |
From 15 to 20 kg | 29,8 € |
From 20 to 25 kg | 34,8 € |
From 25 to 30 kg | 39,7 € |
EEC Zone 2 rates: United Kingdom, Ireland, Italy, Spain, Portugal, Austria
Weight of parcel | Price including VAT |
From 0 to 500 g | 11,3 € |
From 501 g to 1 kg | 14,4 € |
From 1 to 2 kg | 16,1 € |
From 2 to 3 kg | 17,1 € |
From 3 to 4 kg | 18,1 € |
From 4 to 5 kg | 19,1 € |
From 5 to 6 kg | 20 € |
From 6 to 7 kg | 21,1 € |
From 7 to 8 kg | 22 € |
From 8 to 9 kg | 22,9 € |
From 9 to 10 kg | 23,8 € |
From 10 to 15 kg | 29 € |
From 15 to 20 kg | 34 € |
From 20 to 25 kg | 39 € |
From 25 to 30 kg | 44 € |
EEC Zone 3 rates: Switzerland, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden
Weight of parcel | Price including VAT |
From 0 to 500 g | 12,6 € |
From 501 g to 1 kg | 15,7 € |
From 1 to 2 kg | 17,5 € |
From 2 to 3 kg | 19,1 € |
From 3 to 4 kg | 21 € |
From 4 to 5 kg | 23 € |
From 5 to 6 kg | 30,3 € |
From 6 to 7 kg | 32 € |
From 7 to 8 kg | 33,6 € |
From 8 to 9 kg | 35,2 € |
From 9 to 10 kg | 36,8 € |
From 10 to 15 kg | 45,9 € |
From 15 to 20 kg | 54,9 € |
From 20 to 25 kg | 63,9 € |
From 25 to 30 kg | 66,5 € |
EC Zone 4 rates: Specific territories Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania
Weight of parcel | Price including VAT |
From 0 to 500 g | 14,5 € |
Frome 501 g to 1 kg | 17,7 € |
From 1 to 2 kg | 19,5 € |
From 2 to 3 kg | 21,4 € |
From 3 to 4 kg | 23,9 € |
From 4 to 5 kg | 28,9 € |
From 5 to 6 kg | 32,7 € |
From 6 to7 kg | 37,3 € |
From 7 to 8 kg | 42,9 € |
From 8 to 9 kg | 46,1 € |
From 9 to 10 kg | 50 € |
From 10 to 15 kg | 67,6 € |
From 15 to 20 kg | 79,3 € |
From 20 to 25 kg | 93,9 € |
From 25 to 30 kg | 109 € |
Overseas Rates 1: Guadeloupe, Martinique, Reunion Island, Guyana, Mayotte St Pierre and Miquelon without signature
Weight of parcel | Price including VAT |
From 0 to 500 g | 10,9 € |
From 501 g to 1 kg | 16,5 € |
From 1 to 2 kg | 22,5 € |
From 2 to 3 kg | 28,5 € |
From 3 to 4 kg | 34,5 € |
From 4 to 5 kg | 39,5 € |
From 5 to 6 kg | 46,6 € |
From 6 to 7 kg | 52,5 € |
From 7 to 8 kg | 58,3 € |
From 8 to 9 kg | 64,1 € |
From 9 to 10 kg | 71,1 € |
From 10 to 15 kg | 99,8 € |
From 15 to 20 kg | 130,8 € |
From 20 to 25 kg | 165,3 € |
From 25 to 30 kg | 199,8 € |
Overseas Rates 1: Guadeloupe, Martinique, Reunion Island, Guyana, Mayotte St Pierre and Miquelon with signature
Weight of parcel | Price including VAT |
From 0 to 500 g | 15,2 € |
From 501 g to 1 kg | 19,1 € |
From 1 to 2 kg | 25,7 € |
From 2 to 3 kg | 32,4 € |
From 3 to 4 kg | 38,3 € |
From 4 to 5 kg | 44,5 € |
From 5 to 6 kg | 52,3 € |
From 6 to 7 kg | 58,9 € |
From 7 to 8 kg | 63,9 € |
From 8 to 9 kg | 70,4 € |
From 9 to 10 kg | 76,9 € |
From 10 to 15 kg | 109,5 € |
From 15 to 20 kg | 139 € |
From 20 to 25 kg | 171,4 € |
From 25 to 30 kg | 203,8 € |
Overseas Rates 2: New Caledonia, French Polynesia, Wallis and Futuna Islands, Southern and Antarctic Territories without signature
Weight of parcel | Price including VAT |
From 0 to 500 g | 12,9 € |
From 501 g to 1 kg | 20,1 € |
From 1 àto2 kg | 35,7 € |
From 2 to 3 kg | 51,4 € |
From 3 to 4 kg | 65,3 € |
From 4 to 5 kg | 80,5 € |
From 5 to 6 kg | 98,3 € |
From 6 to 7 kg | 113,9 € |
From 7 to 8 kg | 128,5 € |
From 8 to 9 kg | 141,5 € |
From 9 to 10 kg | 156,7 € |
From 10 to 15 kg | 239,9 € |
From 15 to 20 kg | 310,9 € |
From 20 to 25 kg | 388 € |
From 25 to 30 kg | 465,1 € |
Overseas Rates 2: New Caledonia, French Polynesia, Wallis and Futuna Islands, Southern and Antarctic Territories with signature
Weight of parcel | Price including VAT |
From 0 to 500 g | 22,2 € |
From 501 g to 1 kg | 27,5 € |
From 1 to 2 kg | 42,8 € |
From 2 to 3 kg | 59,2 € |
From 3 to 4 kg | 72,8 € |
From 4 to 5 kg | 88 € |
From 5 to 6 kg | 105,9 € |
From 6 to 7 kg | 121,4 € |
From 7 to 8 kg | 133,5 € |
From 8 to 9 kg | 148,7 € |
From 9 to 10 kg | 163,9 € |
From 10 to 15 kg | 247,3 € |
From 15 to 20 kg | 318,1 € |
From 20 to 25 kg | 395,2 € |
From 25 to 30 kg | 472,2 € |
Advice: group your orders in one, you will reduce the associated shipping costs!
